At any time of the year, and especially during prime selling season, you want consistent supply of quality product. Here, at Candles of Eden, we work hard to ensure we are always performing up to your expectations. When it comes to getting our SoyLuscious® Soy Candles and accessories to your door, your satisfaction is our primary concern.

Your customers demand top-notch quality, great selection, at fair prices. It’s important that all your suppliers can provide you these things – and the customer service to back them up. When it comes time to choose suppliers for other lines to add to your product mix, or to complement your Candles of Eden offerings, there are certain things you should look for. The following are things you should look for when choosing your suppliers:

Quality

Of paramount importance is the fact that your suppliers must provide you consistent quality. These means products that look, perform, feel, operate, etc. as promised. It means products that you rarely, if ever, have to return. It also means products that are long lasting as pertains to specific product types. Our commitment to you at Candles of Eden is the best quality all natural soy candles with great scent throws.

Delivery

Any supplier you choose must have a delivery policy that suits your needs and be one that they actually follow. You want on time delivery for your regular orders as they promise. Suppliers that promise prompt delivery then never consistently achieve that are suppliers you should consider cutting loose. You also want a supplier that can accommodate special order requests as quickly as possible and as is reasonable.

Service

Choose a supplier that offers before, during, and after sales service. You do not want a supplier that seems to disappear once an order is placed. Great customer service before a purchase is a supplier who provides you with all the information you need to know about their products so you can make an informed decision. Great customer service when placing your order is assistance so that you order the right products in the right quantities and varieties. Great after sales service is help when you have concerns or issues with product shipment, or need answers to questions on how to market product received in the best way.

Loyalty Program

Good suppliers take care of their regular customers. They offer rewards, bonuses, and preferred customer advantages to those who choose to buy from them. At Candles of Eden, we designed our loyalty program to show you we appreciate your business and want a mutually beneficial long-lasting relationship with you. Our hope is that we can both grow together as thriving, vibrant businesses.

Pricing

Concerning pricing, you want a supplier that is consistent in their pricing. You want them to deliver you exceptional value for prices charged. You also want ample notification of special pricing so you can plan order requirements. You also want advance notice of any reasonable price increases.

Communication

It’s important to choose suppliers that are available for you when you need them. For problem solving, you want access to a supplier’s account representative, customer service personnel, or salesperson. You want a supplier who is easy to reach during typical business hours and who responds to questions, concerns, and issues as quickly as is reasonable.

Take the time to comparison shop when it comes to choosing your product suppliers. Make sure all your suppliers are as committed to your success as we are, here at Candles of Eden. Consider the above points and choose a supplier that will work with you to help your retail store or spa sales grow.